Yes....I am PRETTY SURE that most of us all had experiences with not friendly 'Hellos' from the other side of the phone line. I personally get lots of that when I was doing sales back in the 90s. Funny it seems that we the callers seem to be seen as the PROBLEM that caused the receiver to become RUDE, BORED, IN A HURRY or just plain irritating.
Sometimes I caught myself - well, being not friendly to those who called me up - I presume it may be seen as intrusion or interruption to our work.
I've read in a research done somewhere, that if you smile while saying hello and talking to the phone - the tone will be different! Pretty useful for you salespeople out there and those people wanting to 'wow' the opposite sex.
You don't have to look up the research paper - try it yourself - record your voice while smiling. You will notice the differences!
Well, here's a tip - Place a mirror near your phone, and see yourself smiling while talking - it does wonders!
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